Elements and Performance Criteria
- Plan and complete own work schedule
- Prepare workgroup plans which reflect consideration of resources, client needs and workgroup targets
- Analyse and incorporate work objectives and priorities into personal schedules and responsibilities
- Identify factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans
- Efficiently and effectively use business technology to manage and monitor planning completion and scheduling of tasks
- Monitor own work performance
- Identify and analyse personal performance through self-assessment and feedback from others on the achievement of work objectives
- Seek and evaluate feedback on performance from colleagues and clients in the context of individual and group requirements
- Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements
- Co-ordinate professional development
- Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities
- Research and identify sources and plan for opportunities for improvement in consultation with colleagues
- Use feedback to identify and develop ways to improve competence within available opportunities
- Identify, access and complete professional development activities to assist career development
- Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements